Refund policy

Effective Date: September 16, 2026

At Rozavi, we want you to be happy with your purchase. If you receive a product that is damaged, defective, incorrect, missing, or otherwise eligible for return under this policy, you may request a return, replacement, or refund as described below.

1. Return Window

You may request a return within 7 days of receiving your order.

To be eligible for a return, the product must:

Be unused and unworn
Be in the same condition in which you received it
Have all original tags, labels, and packaging intact, where applicable
Include the original order details or proof of purchase

Products that have been used, worn, washed, damaged after delivery, or returned without the original packaging may not be eligible for return.

2. Unboxing Video – Important

For your protection and to help us resolve any delivery-related issues quickly, we strongly recommend that you record a continuous video while unboxing your order.

Please make sure the video clearly shows:

The condition of the outer package before opening
The shipping label/order details
The complete unboxing process
The product and all items received inside the package

An unboxing video may be requested when you report issues such as:

Broken or damaged product
Wrong product received
Missing product or missing item/accessory
Empty package
Product significantly different from what was ordered
Any other issue related to the condition or contents of the package upon delivery

For damaged, missing, wrong, or other delivery-related claims, clear unboxing video/photos may be required to verify the issue and process the claim.

If an unboxing video is not available, Rozavi may request other photos, videos, packaging details, or information to verify the claim. The availability of an unboxing video does not automatically guarantee approval of a return, replacement, or refund.

3. Damaged, Defective, Missing, or Incorrect Products

Please inspect your order as soon as you receive it.

If you receive:

A broken or damaged product
A defective product
A wrong product
A missing product or item
An empty package
A product that is materially different from what you ordered

please contact us as soon as possible and preferably within 48 hours of delivery.

Please provide:

Order number
Clear photos of the product
Photos of the outer packaging and shipping label
Unboxing video, if available
A brief description of the issue

Our team will review the information and may ask for additional photos or videos if required.

After verification, we may offer a replacement, return, refund, or another appropriate resolution depending on the circumstances.

4. Change of Mind / Unwanted Products

We do not exclude any product category from returns. Eligible products may be returned or exchanged within 7 days of delivery, including for a change of mind, subject to the conditions in this policy.

The product must remain unused, unworn, undamaged, and in its original packaging with tags attached, where applicable.

5. How to Request a Return

To request a return, contact us at:

Email: officialrozavi@gmail.com
Phone: +91 99886 07704

Please include:

Order number
Name used for the order
Product name
Reason for the return
Photos/videos, if applicable

Please do not send a product back to us without contacting us first and receiving return instructions.

6. Return Approval

Once we receive your return request, we will review the information provided.

If your return is approved, we will provide you with the applicable return instructions.

Products returned without prior approval may not be accepted.

7. Return Shipping

Rozavi will pay the return-shipping costs for approved returns resulting from a damaged, defective, or incorrect product, or another confirmed error on our part.

For approved change-of-mind returns, the customer is responsible for return-shipping costs.

We will provide the return instructions and applicable shipping arrangements when your return request is approved.

8. Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method within 5 business days after the returned product is received and inspected.

The time taken for the refund to appear in your bank account or payment account may depend on your payment provider or bank.

9. Replacement

Where applicable, Rozavi may offer a replacement instead of a refund for damaged, defective, missing, or incorrect products.

Replacement is subject to product availability.

If the same product is unavailable, we may provide an alternative resolution, including a refund where applicable.

10. Products Not Eligible for Return

Products may not be eligible for return if they:

Have been used or worn
Have been damaged after delivery
Are missing original tags or packaging where required
Show signs of misuse or alteration
Are returned after the applicable return period

11. Order Cancellation

If you want to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed, shipped, or handed over to the delivery partner.

If an eligible cancellation is accepted after payment has been made, the applicable refund will be processed to the original payment method, subject to the payment provider's processing timelines.

12. Delivery Refusal / Undelivered Orders

If an order is returned to Rozavi because the customer refused delivery, provided an incorrect address, was unavailable for delivery, or otherwise caused the order to be returned, any refund or re-shipping will be handled according to the circumstances and applicable shipping costs.