Terms of service

Effective Date: September 16, 2026

Welcome to Rozavi. These Terms of Service govern your use of the Rozavi website and your purchase of products from our online store.

By accessing our website or placing an order, you agree to these Terms of Service. Please read them carefully before using our website or purchasing our products.

1. About Rozavi

Rozavi is an online fashion store offering imitation jewellery, fashion jewellery, bags, and fashion accessories to customers in India.

All products are subject to availability.

2. Use of Our Website

By using the Rozavi website, you agree that:

You will provide accurate and complete information when placing an order.
You will not use the website for any unlawful or unauthorized purpose.
You will not attempt to interfere with the operation or security of the website.
You will not copy, reproduce, modify, distribute, or misuse our website content without permission.
You will not use our website to engage in fraudulent activities.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to display accurate product descriptions, images, colours, sizes, materials, dimensions, and other product information.

However, minor differences may occur due to lighting, photography, manufacturing variations, or differences in individual screen settings.

Customers are encouraged to carefully review the product details and specifications before placing an order.

4. Imitation Jewellery

Products described as imitation or fashion jewellery are not genuine gold, silver, diamond, or other precious-metal or precious-stone jewellery, unless specifically stated otherwise on the relevant product page.

Customers should review the product description before purchasing.

5. Bags and Fashion Accessories

Bags and fashion accessories may have minor variations in colour, texture, finishing, dimensions, or appearance.

Product care instructions, where provided, should be followed to help maintain the product's appearance and condition.

6. Pricing

All product prices displayed on the website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate. However, in the event of an obvious pricing or technical error, Rozavi reserves the right to correct the error and, where applicable, cancel the affected order and process an appropriate refund.

Any applicable taxes, shipping charges, or other charges will be displayed during the purchase process where applicable.

7. Orders and Acceptance

Placing an order on our website does not necessarily mean that the order has been accepted.

Rozavi reserves the right to accept, cancel, or refuse an order for reasons including:

Product availability
Incorrect pricing or product information
Incorrect customer information
Suspected fraudulent or unauthorized transactions
Technical errors
Other legitimate operational reasons

If we cancel an order after payment has been received, an applicable refund will be processed to the original payment method, subject to the applicable payment provider's processing time.

8. Payment

Orders must be paid using the payment methods available on our website.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

Payment processing may be handled by third-party payment service providers and may be subject to their respective terms and policies.

9. Shipping and Delivery

We will make reasonable efforts to process and ship orders within the estimated timeframes displayed on our website.

Delivery times may vary depending on the delivery location, shipping provider, weather conditions, operational issues, holidays, or other circumstances beyond our reasonable control.

Once an order has been handed over to the shipping provider, delivery may be subject to the shipping provider's processes and timelines.

Please refer to our Shipping Policy for additional information.

10. Returns and Refunds

Returns and refunds are governed by our Return and Refund Policy.

Please review that policy before placing an order.

For damaged, defective, wrong, or missing products, customers should contact Rozavi as soon as possible after delivery and provide the requested information, photographs, videos, and other evidence required for verification.

11. Unboxing Video

For customer protection, we strongly recommend recording a continuous video while unboxing your order, showing the package, shipping label, and the contents received.

An unboxing video may be requested as supporting evidence for claims involving damaged, broken, missing, incorrect, or materially different products.

If an unboxing video is unavailable, Rozavi may request other photographs, videos, packaging details, or information to verify the claim.

The absence of an unboxing video does not automatically guarantee rejection of a claim; each case may be reviewed based on the available evidence and circumstances.

12. Intellectual Property

All content on the Rozavi website, including but not limited to:

Rozavi name and logo
Product photographs
Graphics and designs
Website text
Product descriptions
Website layout and other content

is owned by or licensed to Rozavi unless otherwise stated.

You may not reproduce, copy, modify, distribute, sell, or commercially use our content without prior written permission.

13. Third-Party Services

Our website may use third-party services, including payment gateways, shipping providers, technology providers, analytics services, and other service providers.

Your use of these services may be subject to the respective third party's terms and policies.

Rozavi is not responsible for the independent policies, services, or actions of third-party providers.

14. Website Availability

We make reasonable efforts to keep the website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend, modify, or discontinue any part of the website for maintenance, updates, technical reasons, or other operational requirements.

15. Limitation of Liability

To the extent permitted by applicable law, Rozavi will not be responsible for losses arising from circumstances beyond our reasonable control, including website interruptions, technical failures, shipping delays, delivery-provider issues, or other events beyond our control.

Nothing in these Terms is intended to exclude or limit any rights or protections available to consumers under applicable law.